Services Manager

Position Summary

The Services Manager works closely with the school’s administrative, facilities, food services and programming staff to ensure that all service functions of the school are managed smoothly and effectively. This position works with the Core Fellows Manager and is responsible for on-site training and management related to core fellows work responsibilities. The Services Manager is responsible for managing housing, housekeeping, and the work study students. Additional duties include the Annual Benefit Auction and special event responsibilities. The position reports to the Deputy Director and is a full-time, benefits eligible, salaried position.

Primary Responsibilities

Work-study

Oversees session changeovers, weekend hours required.

Establishes standards and procedures for work study students.

Prepares and oversees work study schedules to ensure efficient and effective use of core and work-study students time while maintaining the highest standards for organization and cleanliness. Works with the Deputy Director and Studio Manager to resolve any personnel problems which may impact performance of core and work-study students.

Participates in work-study orientation sessions.

Core Fellowships

Works closely with the Core Fellowship Manager in order to manage the service aspect of the core student commitment to the school, including assigning jobs and training.

Serves on the annual core fellowship selection committee.

Develop schedules and manage core work weeks to ensure annual maintenance and repairs to student/instructor housing, offices and the Pines Dining Hall.

Housekeeping/Dining

Manages housekeeping staff and ensures that high standards of cleanliness are maintained in housing, offices and designated studio areas.

Works closely with the Food Services Manager to ensure the smooth running of all aspects of dining hall management related to work study students.

Establishes policies and procedures for all aspects of housekeeping and services to ensure a consistent and high-level of housekeeping service across all areas of the school.

Housing

Assists the Registrar in assigning student housing in a manner that will maximize housing revenues while remaining compliant with Penland’s obligations under ADA and allows for the highest level of overall student satisfaction.

Works in collaboration with the Registrar, Program Director and Executive Assistant in providing instructor and guest housing needs.

Coordinates the opening and closing of campus facilities.

Works with the Deputy Director and Director of Facilities and Grounds to develop long-term housing improvements that will translate into increased revenues, flexibility, and increased customer satisfaction.

Plans and budgets for furniture standardization and replacement.

Community Collaborations/Special Events/Annual Benefit Auction

Works with the Manager of Community Collaboration to plan school special events (Community Open House, 4th of July, Easter, etc.).

Provides room set-up, refreshments and other hospitality services as required for board meetings, special groups and conferences.

Works in collaboration with the Auction Volunteer Coordinator and Food Services Manager in developing core schedules to cover volunteer and staff meals.

Assists in post-auction cleanup.

Assists registrar and Auction Volunteer Coordinator with housing and other issues related to volunteers

Ensures that adequate cleaning supplies, sheets, towels, etc., are on-hand for auction volunteers and 6th session.

Others duties as assigned.

Budget

Responsible for developing and monitoring the annual services operating budget.

Works directly with the Director of Finance and Deputy Director to develop and implement sound business practices for the organization as they relate to services. Oversees the purchasing program for all areas relating to services and housekeeping supplies; studies budget trends; works with vendors to find best prices; manages the dispensing of these supplies on campus.

Qualifications

Associates degree or two years experience in hospitality services or a non-profit organization. Prior experience with Penland’s work study and core program is preferred. Must have knowledge of computer software applications in word processing, spreadsheet and database software. This position requires a self-motivated individual able to set priorities and meet deadlines. Must be able to manage and direct large groups of inexperienced workers. This position requires strong communication skills and the individual must have a high level of interpersonal skills to handle sensitive and confidential situations. Must be able to demonstrate good oral and written skills and be able to handle basic mathematical calculations.

Physical Requirements

While performing the duties of this job, the employee is regularly required to sit and to work at a computer. The employee is frequently required to use hands to finger, handle, or touch objects, tools, or controls and to talk fluently and to hear. The employee is frequently required to stand and to walk in areas of the campus with uneven terrain. The employee must occasionally lift and/or move objects weighing up to 75 pounds. Specific vision abilities required by this job include close vision.

Compensation

Compensation discussions are a part of the interviewing process.

To Apply

The position will remain open until filled, however the initial review of applications will consist of applications received by January 23, 2012. Send resume and cover letter addressing relevant experience and interest in the position by mail to Jerry Jackson, Deputy Director, Penland School of Crafts, PO Box 37, Penland, NC 28765 or by email:

jerryjackson@penland.org

Penland School of Crafts is a national center for craft education offering residential workshops, residencies, community education programs, and exhibitions. Located on 420 acres in the NC Mountains, Penland has 15 teaching studios and 56 historic and contemporary buildings. Penland School of Crafts is an equal opportunity employer with a staff of 63. Penland is a non-profit organization conducting its business with an annual operating budget of $5 million and a 35 member board of trustees.